It would be appreciated for your kind understanding in advance. So the activation code of System Fix function can't be used for System Reinstall function. Meanwhile, thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can optimize the steps, and benefit more users who are deeply in the fixing system crisis in the future. Could you please kindly have a check? At the same time, our Dev team is still working on the research and development of DroidKit. For example: you failed to put your device into recovery mode, you failed to put your device into download mode, you failed to download the firmware, etc. This issue may be caused by some factors. But could you please kindly give us a chance to explain these issues? 1. Best regards, Your iMobie TeamÄear Tom, Thanks for your review but we are sorry for the inconvenience. Thanks for your kind understanding in advance. Considering this issue, would you please kindly contact our Support Team to get the refund? We always honor our Refund Policy. And thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can remove the screen lock without losing data in the future. At the same time, our Dev team is still working on the research and development of DroidKit. We are sorry for the inconvenience but thank you for your understanding. If you have a backup, there is a chance to recover data from the backup. But could you please kindly give us a chance to explain this issue? Unlocking the screen lock password will erase data on your device because of Android principles. We sincerely apologize that our software brought a bad experience to you. Best regards, Your iMobie TeamÄear Adam, Thanks for your review but we are sorry for the inconvenience. At the same time, many thanks for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can benefit more users who are deeply in the FRP lock crisis. Meanwhile, our Dev team is still working on the research and development of DroidKit. Considering this issue, would you please kindly contact our support team to get the refund? If your device is a Samsung device but it fails to bypass FRP lock, there are possible reasons of bypassing failure, like system error, you didn't put your device into recovery mode, you didn't receive the notification, etc. We state it on our user guide and software: If your device is not a Samsung device, we will refund you based on our Refund Policy. But could you please kindly give us a chance to explain the issue? Yes, FRP Bypass function can only support Samsung devices running Android 5 to 13. We sincerely apologize that our software made you disappointed. ![]() ![]() Dear Aditya, Thanks for your review but we are sorry for the inconvenience.
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